TheUnFrumpyMommy LLC

FREQUENTLY ASKED QUESTIONS

Answers to our most commonly asked questions. Don't see your question here? No worries, simply email us at unfrumpymommy@gmail.com with your inquiry.


 




QUESTION: What is your return, refund and exchange policy on clothing (UnFrumpyLOOKS)?

ANSWER: All sales are final. No refunds or exchanges on clothing items.  Please refer to our sizing chart for fit guidance.  Please feel free to contact us at unfrumpymommy@gmail.com if you have an issue with a clothing order you've received.

 




     

    QUESTION: What is your return, refund and exchange policy on body butters, scrubs, body wash, and other cosmetic products (UnFrumpySKIN)?


    ANSWER: All sales are final.  For hygienic reasons we are unable to offer returns or exchanges on body butters, scrubs, body wash, and cosmetic products.  Please feel free to contact us at unfrumpymommy@gmail.com if you have an issue with a cosmetics order you've received.


     

     

     

    QUESTION: What is your return, refund and exchange policy on candles, room sprays, and other home products (UnFrumpyHOME)?


    ANSWER: All sales are final.  Please feel free to contact us at unfrumpymommy@gmail.com if you have an issue with an order you've received.


     




    QUESTION: What is the best way to get in contact with the UnFrumpyMommyStore?

    ANSWER: We take pride in having great customer service!  To ensure a timely response, please direct any and all communication related to shopping at the UnFrumpyMommyStore to unfrumpymommy@gmail.com

    Correspondence sent through YouTube, Instagram, TikTok, Facebook, and other communication methods may not be answered in a timely manner.  Emails to unfrumpymommy@gmail.com are checked daily.

     


     




    QUESTION: When will I receive my order?

    ANSWER: We will always make your order a priority!

    • Please allow between 1 and 5 business days to process orders plus shipping time.
    • After processing time, items are shipped via UPS or USPS with tracking information.  For faster shipping we recommend selecting UPS at checkout.
    • Contact us at unfrumpymommy@gmail.com if you have a question about the status of your order.
      We are not responsible for non-delivery of orders once they have been shipped. Please contact UPS / USPS for non-delivery of shipped packages. Most packages that are "lost", are quickly found by UPS / USPS if you contact them personally. 

     


    QUESTION: The body butter I ordered appears to be melted/separated. The body butter container is not full. Does this mean there's an issue with my order?

    ANSWER:  Because our products are formulated to be all-natural, they do not contain preservatives. Thus, on rare occasions, when you receive your order, you may notice some "settling" of the product or product separation (especially at warm temperatures).  No worries, simply stir the product gently until the ingredients recombine and place in the refrigerator.  Your product will be good as new!  


     


    QUESTION (SHOP MY CLOSET): Are SHOP MY CLOSET luxury and contemporary items guaranteed to be authentic?

    ANSWER: Absolutely! If you follow the UnFrumpyMommy on YouTube, you'll see that there is usually a story and background behind each item and where it was purchased.   TheUnFrumpyMommy has been a collector of luxury and contemporary fashions for over 30 years!


       




      QUESTION (SHOP MY CLOSET): How do you rate the condition of SHOP MY CLOSET items?

      ANSWER: Items are rated as follows:

      • New - Items that have not been worn or used.
      • Excellent - Some imperfections, but typically not visible to the naked eye.  Close to new condition.
      • Good - A few minor imperfections that are visible to the naked eye.
      • Fair - Displays some vintage wear and tear.  Edge wear, creases, some leather patina and wear.

       




      QUESTION: How should I care for my t-shirts and sweatshirts?

      ANSWER: Our clothes are made for standard wash cycles.   If you want your item to better resist fading and shrinking:

      • Turn inside out when washing
      • Tumble dry on low heat (or hang dry)
      • Iron inside-out
      • UnFrumpyMommy Tip - Wash dark shirts with Woolite Darks in the gentle cycle, then hang dry.

       




      QUESTION: What are your t-shirts and hoodies made from?

      ANSWER: Cotton and/or polyester depending on the design purchased.  Note color of items received may differ slightly from what is displayed on the website due to the manufacturing process (ink characteristics, heat press process, etc.).


       




      QUESTION: What ingredients are in your scrubs?

      ANSWER: Mango butter, olive oil, vitamin E, sugar, tumeric, and natural fragrance oils.  Although our scrubs are hypoallergenic and all-natural, individuals with sensitive skin should always perform a skin allergy test before application.


       




      QUESTION: What ingredients are in your body butters?

      ANSWER: Cocoa butter, shea butter, mango butter, kokum butter, fragrance oils, plant oils and essential oils.  Although our body butters are hypoallergenic and all-natural, individuals with sensitive skin should always perform a skin allergy test before application.


       




      QUESTION: How do I use the face and body oils?

      ANSWER:  

      How to enjoy face oils

          • Shake well
          • Cleanse skin
          • Apply your favorite toner (optional)
          • Apply face oil “sparingly” a little goes a long way, friend.
          • Massage gently into skin.
          • Follow with TheUnFrumpySkin Body Butter.


      How to enjoy body oils:

          • Apply generously and message into damp, clean skin. Repeat as desired
          • Follow with TheUnFrumpySkin Body Butter.

       




      QUESTION: How do I use the hair serum?

      ANSWER: Fill dropper and apply directly to scalp. Evenly disperse and massage into scalp with fingertips. Works well on dry or towel dried hair. Apply morning or night. Apply daily for best results.

       




      QUESTION: Are your cosmetic products all natural? Are they hypoallergenic?

      ANSWER: Our cosmetic products are formulated to be all-natural and hypoallergenic.  However, as the FDA states, "there is no such thing as a "nonallergenic" cosmetic--that is, a cosmetic that can be guaranteed never to produce an allergic reaction."  For this reason, if you have sensitive skin, it is important that you do a small skin / patch test before you try any cosmetic.

       Natural Ingredients for Sensitive Skin - Because our products are formulated to be all-natural, they do not contain preservatives.  In rare occasions, when you receive your order, you may notice some "settling" of the product or product separation (especially at warm temperatures).  No worries!  For body butters stir the product gently until the ingredients recombine and place in the refrigerator.  For body mists and hand sanitizers, shake gently.  Your product will be as good as new!


       




      QUESTION: What size t-shirt / hoodie should I order?

      ANSWER: Use our sizing chart as a reference.

       


       




      QUESTION: I see an item is sold out.  When will it be back in stock?

      ANSWER: We apologize if an item is sold out.  Most items are very popular and can sell out quickly.  Items will usually stay sold out no longer than 1-3 days, so please check again in a day or two, or drop us an email at unfrumpymommy@gmail.com to find out when it will be restockedThanks for your patience and support!

       




      QUESTION: Do you offer promotions, sales and giveaways?

      ANSWER: All the time!  There are so many ways to save and win...

      • Sign up for our newsletter on the homepage or at check-out.  Our monthly newsletter frequently features a money saving coupon code.  You'll also be up to date on our latest sales, promotions and giveaways.
      • Follow the UnFrumpyMommy on YouTube, TikTok and Instagram to hear about the latest sales, promotions and giveaways.

       




      QUESTION: What countries do you ship to?

      ANSWER: We currently offer shipping to the United States and Canada.  The site can display prices in either $USD or $CAD currency.  There are currency selectors on various pages of the website that can be used to switch between $USD and $CAD price displays.


       




      QUESTION: What are your Terms of Service?

      ANSWER: Click here to read our Terms of Service.


       




      QUESTION: What is your Privacy Policy?

      ANSWER: Click here to read our Privacy Policy.